Privacy Policy
Effective date: 17 December 2025
Last updated: 17 December 2025
Quick Summary
- This policy explains how Sidri International Skin Hair & Sexology Clinic collects, uses, shares, and protects personal data when you visit our website, contact us, or take consultations.
- Online/virtual consultations are coordinated primarily via WhatsApp and Phone/Mobile Audio, and may involve a patient information form and payment confirmation screenshots.
- We collect only the information needed to respond to queries, book appointments, deliver consultations, maintain appropriate records, and meet legal obligations.
- You can request access, correction, deletion (where applicable), and withdraw consent for optional communications by contacting us (details below).
- We use reasonable safeguards and limit access to patient information, especially health and sexual-health related data.
- For privacy/grievance requests, the typical response time is within 7–14 working days, depending on complexity.
Scope
This Privacy Policy applies to information processed through https://sidriinternational.com/ and interactions with us through website forms, phone calls, WhatsApp conversations, and online consultations.
It also applies when you become a patient and share health-related information for consultation, assessment, or treatment planning, including via online channels.
Who we are
Sidri International Skin Hair & Sexology Clinic (“Sidri International”, “we”, “us”) provides skin, hair, and sexual health consultations and related services.
Clinic address: B-1/72, Block B1, Janakpuri, New Delhi, Delhi – 110058, India (Near Janakpuri East Metro).
Phone/WhatsApp (appointments): +91 7838963383.
Additional phone: +91 8744095552.
Privacy & grievance email: sidriinternational@gmail.com.
Legal entity note: “Sidri International Skin Hair & Sexology Clinic” is used here as a trade name; if your invoice/registration shows a different registered legal entity, that entity is the Data Fiduciary and this policy should be read accordingly.
If you prefer another email for privacy/grievance communication, contact us and we will update it.
Information we collect
Depending on how you interact with us, we may collect:
- Identity & contact details: Name, age, gender, phone number, email (if provided), city, and preferred language for consultation.
- Appointment & consultation details: Appointment requests, consultation level selected, scheduling messages, and communication preferences.
- Health and sensitive information: Symptoms, sexual health concerns, medical history, reports you share, medications, lifestyle details, and clinician notes created during consultation.
- WhatsApp communications: Messages, attachments, and details you provide on WhatsApp, including information you share through a patient information form we send you.
- Payment confirmation details: If you pay via IMPS/UPI/Google Pay/bank transfer as instructed, you may send a payment screenshot for confirmation.
- Website and device data: IP address, browser type, pages visited, approximate location (derived from IP), and cookies/analytics data (if enabled).
We do not intend to collect more information than necessary for consultation and patient support, and you should avoid sharing unrelated third-party personal information unless required for your care.
How we use information
We use personal data for the following purposes:
- To respond to enquiries and provide support (for example, replying to WhatsApp messages or form submissions).
- To book and manage appointments (including confirming your consultation type and scheduling your consultation time).
- To deliver consultations and continuity of care (understanding your concerns, reviewing your history, documenting advice, and planning care).
- To verify payments and confirm bookings (including checking payment confirmation screenshots you voluntarily send).
- To improve our website experience (such as measuring which pages are helpful and improving navigation).
- To meet legal, regulatory, and tax obligations (as applicable).
Consent and choices
Where required, we seek consent before collecting or using sensitive/health information and before sending optional promotional communications.
Under India’s data protection approach, you can withdraw consent for optional processing (for example, marketing messages) by contacting us, and we will act on it subject to lawful limitations.
How to stop WhatsApp communication: You can ask us to stop messaging on WhatsApp at any time, and you may also use WhatsApp features such as blocking/reporting as per your preference.
Opting out of marketing: If you receive optional updates, reply “STOP” (or email us) and we will stop non-essential messages.
Sharing & disclosures
We do not sell your personal data.
We may share limited information in these situations:
- Service providers (processors/vendors): Hosting providers, email/SMS/WhatsApp communication tools, analytics providers, call/CRM tools, and technical support vendors—only to the extent needed to operate services.
- Payment-related parties: Banks/payment channels/payment gateways (as applicable) for processing and reconciliation (note: payment screenshots you send on WhatsApp are handled as part of appointment confirmation).
- Legal or regulatory requirements: If required by law, court order, or lawful request, we may disclose information as necessary.
We aim to limit sharing to the minimum necessary and restrict internal access to patient data on a need-to-know basis.
Cookies & analytics
Cookies are small files stored on your device that help websites function, remember preferences, and (where enabled) measure site usage.
You can control cookies through your browser settings (e.g., block or delete cookies), but some site features may not work properly if cookies are disabled.
If we use analytics, it is used to understand site performance and improve content, not to identify you personally unless you voluntarily submit identifying information.
Data retention & deletion
We keep personal data only as long as needed for the purposes described in this policy, including for maintaining appropriate clinical/appointment records and meeting legal or accounting requirements.
If you request deletion, we will evaluate the request and delete or anonymize information where feasible, while retaining information that must be kept for lawful purposes (for example, to handle disputes, comply with statutory obligations, or maintain clinically necessary records).
To request deletion, email us at sidriinternational@gmail.com with the subject line: “Privacy Request – Deletion” and include the phone number used to contact us for verification.
Security safeguards
We take reasonable steps to protect personal data through administrative and technical safeguards such as access controls, limited staff access, and secure handling practices for sensitive health information.
We also work to reduce risks when using common communication channels (like WhatsApp) by limiting what is requested and by guiding patients on safer sharing practices consistent with how consultations are coordinated on our site.
No method of transmission or storage is completely secure; however, we maintain safeguards and review processes to reduce risk and respond appropriately if an incident occurs.
Children’s privacy
Our sexology services are intended for adults (18+).
If a minor contacts us, we may request that a parent/legal guardian contact us and provide appropriate consent before any consultation is scheduled, and we may decline to proceed where appropriate.
Your rights & how to exercise them
Indian data protection law recognizes rights for individuals (Data Principals) such as the right to obtain information about processing, and seek correction and erasure, and grievance redressal (and related rights as applicable).
To exercise privacy rights, email sidriinternational@gmail.com with the subject line: “Privacy Request – [Access/Correction/Erasure/Withdraw Consent]” and include your name and the phone number used to contact us for verification.
We generally respond within 7–14 working days, depending on request complexity and verification needs.
Grievance redressal
If you have concerns about how your information is handled, you can contact our Grievance Officer / Clinic Privacy Lead at: sidriinternational@gmail.com.
Please include (1) your name, (2) the phone number used to contact us, (3) a description of the concern, and (4) any relevant dates/screenshots.
We aim to acknowledge and resolve grievances within 7–14 working days, depending on complexity.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
When we update it, we will revise the “Last updated” date at the top of this page.
FAQ
1) Do you really use WhatsApp for appointments and consultations?
Yes—WhatsApp is used as a primary channel to initiate appointment requests, share a patient information form, and coordinate scheduling for Phone/Mobile Audio consultations.
2) Why do you ask for a payment screenshot?
We may request a payment screenshot to confirm the transaction and finalize the appointment booking as described in our booking flow.
3) What health information do you collect?
Only what is necessary to understand your concern, provide consultation, and maintain appropriate records; this can include sensitive sexual-health related information that you choose to share.
4) Can I request deletion of my WhatsApp chat or consultation information?
A deletion request can be submitted by email, and information will be deleted where feasible, subject to lawful/clinical record needs.
5) Do you share my information with advertisers?
No, personal data is not sold to advertisers, and sharing is limited to operational needs and legal requirements.
6) How do I stop receiving messages?
You can request us to stop non-essential messages by replying “STOP” on WhatsApp or emailing sidriinternational@gmail.com.
7) How long will you take to reply to privacy requests?
Typically within 7–14 working days, depending on verification and complexity.
